1. 2Closing linesAbout 3 min★★★★★
  2. 3ThankingAbout 3 min★★★★★
  3. 4Making requestsAbout 2 min★★★★★
  4. 5Checking and askingAbout 2 min★★★★★
  5. 6SchedulingAbout 2 min★★★★★
  6. 7ApologizingAbout 2 min★★★★★
  7. 8DecliningAbout 3 min★★★★★
  8. 9Internal messagesAbout 2 min★★★★★
  9. 10Full email 1: thanks after a meetingAbout 3 min★★★★★
  10. 11Full email 2: sending a quoteAbout 3 min★★★★★
  11. 12Wrap-up: asking to rescheduleAbout 3 min★★★★★
Syllabus
  1. Opening lines Greetings and self-introductions at the start of an email.
  2. Closing lines Set phrases for ending an email.
  3. Thanking Thanking someone for their time or for handling something.
  4. Making requests Polite ways to ask someone to do something.
  5. Checking and asking Sentences for confirming details and asking questions.
  6. Scheduling An email that proposes meeting times. Type the dates and times as plain digits.
  7. Apologizing Sentences for apologizing for a mistake or a delay.
  8. Declining Declining an invitation or proposal without causing offense.
  9. Internal messages Reports and updates for colleagues in your own company.
  10. Full email 1: thanks after a meeting Type one whole email, from the recipient's name to the closing line.
  11. Full email 2: sending a quote An email that sends a price quote, with amounts and dates mixed in.
  12. Wrap-up: asking to reschedule A longer email that combines an apology, a request and scheduling.